Aeroseal
  • Dayton, OH, USA
  • Full Time

Aeroseal Needs a Repair Technician

 

Who are we? A fast-growing company with award-winning technology that has created new products that are disrupting the HVAC industry.

 

Yes, we have fun company amenities including a ping pong table, popcorn machine and company happy hours. Our team members play as hard as they work. But it takes more than amenities to be a great place to work.

 

How is Aeroseal different?

We are:

  • Restless with curiosity and always asking if there's a better way
  • Passionate about serving our dealers and customers
  • Constantly learning, because we understand we must try new approaches to get new and better outcomes.

 

There is more to our culture of innovation. But we also have a sense of urgency, so we won't list them all here.

 

What's the rush? Well, our company has an ambitious mission.

 

Aeroseal wants to make a lasting impact on people and the world around us, improving people's lives and making the world a better place in which to live.  And we need your help to make it happen.

 

Who You Are

You're a self-starter. You're not afraid to try new things and learn in the process. You like to work as part of a cohesive team, and you bring energy and commitment to the work.

 

What You'll Do

As a Repair Technician I, you will perform a variety of tasks in support of the Technical Support Department, customers' and field representatives' technical needs.  You will also provide day-to-day support for the Lead Support Technician, training to become an expert subject matter resource for our various product lines.

 

Your specific duties will include:

  • Troubleshooting and performing basic repairs on failed equipment
  • Conducting in-house testing of instrument hardware and software
  • Managing repair work appropriately with regard to timelines, customer follow-up, etc. to prevent an escalation of issues
  • Interacting with other staff or departments, when necessary, for information to assist investigation and resolution of issues
  • Documenting'using Salesforce.com CRM and departmental SOPs'all interaction with customers and support information gathered in the resolution of issues
  • Developing and maintaining a high level of product and application knowledge
  • Elevating issues to manager as necessary to deliver timely issue resolution
  • Continuous training with the goal of reaching Repair Technician II, followed by Support Technician I

 

Skills and Experience You'll Need to Do It

As a Repair Technician I, you must be very detail-oriented and organized, with strong analytic and problem-solving abilities. You must also have the time-management skills needed to consistently complete all projects within a specified timeline and within budget. It is important that you display excellent verbal and written communication skills as well as the ability to work in a team environment and across multiple disciplines both internally and externally.

 

Additional requirements for this role include:

 

  • 2 or 4 Year Degree in Engineering or Engineering Technology (Mechanical or Electrical) or substitute equivalent Technical Trade Experience (Electro-Mechanical Tech, HVAC Service Tech)
  • Basic knowledge of HVAC system and construction types
  • Able to troubleshoot using mechanical drawings and electrical wiring diagrams
  • Good knowledge of computer applications and software installation
  • Excellent customer service skills

 

The ideal candidate:

  • Have prior experience in construction/HVAC industry especially duct work and system installations in residential & commercial buildings
  • Should be familiar utilizing shop tools and measuring equipment
Aeroseal
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