Aeroseal
  • Dayton, OH, USA
  • Full Time

Aeroseal Needs a Technical Manager

 

Who are we? A fast-growing company with award-winning technology that is disrupting well-established industries.

 

Yes, we have fun, company amenities including a ping pong table, popcorn machine and company happy hours. Our team members play as hard as they work. But it takes more than amenities to be a great place to work.

 

How is Aeroseal different?

We are:

  • Restless with curiosity and always asking if there's a better way
  • Passionate about turning our customers' problems into opportunities to grow their business
  • Constantly learning, because we understand we must try new approaches to get new outcomes.

 

There is more to our culture of innovation. But we also have a sense of urgency, so we won't list them all here.

 

What's the rush? Well, our company has an ambitious mission.

 

Aeroseal wants to make a lasting impact on people and the world around us, improving their lives and making the world a better place in which to live.

 

And we need your help to make it happen.

 

Who You Are

You love solving problems and finding ways to make the complicated, simple and showing others how to do the same. You enjoy teaching others how to do things, even when they're technical and initially complicated.

 

What You'll Do

The Technical Manager will be responsible for leading the team for technical training, technical support, repairs and warranty service delivering continuous improvement to achieve overall high performance service levels.  

 

Responsibilities, include:

  • Manage a team of 6-8 technical trainers and support technicians.
  • Coordinate and schedule new field trainings or re-training efforts.
  • Develop new training programs and maintain training collateral for all Aeroseal product lines.
  • Lead the continuous improvement of the technical support process from call initiation to resolution including tracking status and call closure.
  • Lead implementation of root cause corrective actions.
  • Deliver customer communications (field bulletins, manuals, write-ups and instructional videos) including creating and maintaining content.
  • Lead the warranty process and manage returns

 

Experience You'll Need to Do It

Candidate should be a self-starter with a high level of ownership and organization skills with the ability to prioritize deliverables and lead a team providing clear goals and timelines.

  • Undergraduate or graduate degree in engineering (electrical or mechanical preferred)
  • Five (5) to ten (10) years overall experience with a minimum of two (2) years of experience in customer facing role focused on technical support.
  • Proven leadership, critical thinking and strong analytical capabilities.
  • Demonstrated problem-solving skills.
  • Should be detail oriented, articulate, well organized and able to systematically document test results.
  • Strong computer skills in MS Office; Excel and Power Point required.

 

 

Aeroseal
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