• Dayton, OH, USA
  • Full Time


Perform a variety of tasks in support of customer's technical needs. The successful candidate will have a background in electro-mechanical system operations as well as basic HVAC system and building construction knowledge. Demonstrates proficiency in customer service via phone, email, and in person. Perform troubleshooting and repair of electrical and mechanical devices. This position will be primarily in-house but may require occasional travel to support customers or product demonstrations.


Provide day-to-day customer support serving as an expert subject matter for product and application knowledge.

Specific duties will include:

  • Assist customers with resolutions to problems or inquiries related to products or applications using phone, email, video conferencing, or in-person skills.
  • Troubleshoot and perform repairs on equipment returned from the field.
  • Manage calls appropriately with clear communication, attentive listening, leading to timely resolution of issues and prevention of issue escalation.
  • Champion issue investigation, resolution, and follow up.
  • Document interaction with customers and details of issue resolution.
  • Assist with training of new employees, as needed.
  • Develop and maintain a high level of product and application knowledge.


  • detail-oriented and organized
  • strong problem-solving
  • Multitasking while handling interruptions in workflow
  • Ability to clearly and concisely communicate technical information
  • ability to work in a team environment; sharing information between functional groups.

Additional requirements:

  • 2 or 4 Year Degree in Engineering or Engineering Technology (Mechanical or Electrical) or substitute equivalent Technical Trade Experience (Electro-Mechanical Tech, HVAC Service Tech)
  • Able to read mechanical drawings and electrical wiring diagrams
  • Good knowledge of computer applications and software installation
  • Experience with shop tools and measuring equipment
  • BPI Certification or equivalent certification in building sciences or indoor air quality
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